HOW TO GET CUSTOMER SERVICE RIGHT

A ONE-HOUR TELECLASS

Many companies say they value their customers, but most customers will reply that whether its B2B or B2C, customer service is awful. If you call to complain to a company about its poor service, you will probably hear a recorded message telling you to continue to hold because your call "is very important to the company". Of course, your call is not important enough to make the company properly staff its call center.

If you are an executive or manager, good customer service starts with you. Your employees are an extension and a reflection of the overall corporate attitude toward its customers. Moreover, great customer service is more than a smile and telling customers to have a nice day. Attend this seminar and learn the secrets to truly great customer service. You will have a competitive advantage over everyone else in your industry. And that advantage will mean higher profits and lower costs.

In this class you will learn:

• Why a focus on your product is misguided
• What customers really want when they buy from you
• How spending more on customer service results in higher profits
• How to get people to deliver great customer service
• How to boost your company's reputation by making mistakes

Who would benefit from this class:

Business executives, managers, supervisors and everyone who wants to maximize profits while minimizing expenses.

Self-employed business people and entrepreneurs who want to attract and keep more customers while keeping expenses as low as possible.

Your Teleclass Leader:

Alan Stafford, MBA is a business expert, professional speaker, and author of the book, “Making Companies Work.”. He has led more than 100 teleclasses and is an experienced management consultant for a variety of industries. Alan is available for on-site seminars, workshops, and customer service consulting projects.

Alan shows companies across the United States and around the world how to lead their industries in customer loyalty and employee satisfaction. His speeches, seminars, and workshops focus on leadership that works, teambuilding that works, and customer service that works. Make the leap from good to legendary. Call Alan today. He makes companies work.